1. Money back
If we do not deliver what you agreed to, you get your money back. Not a credit note you have to spend within 30 days, not a partial gesture on a technicality — your money, returned by the same route it reached us.
What it means precisely
A full refund applies where we cannot take your order, where you cancel before an expert is assigned, where we miss your deadline and the work is consequently unusable, where the delivery is materially different from the brief you approved, or where an originality check fails. Partial refunds on a published sliding scale apply to cancellations once work is in progress, to usable but late deliveries, and to quality shortfalls that a revision has not fixed.
Nothing is charged before you agree to it, which limits your exposure before anything is ever refunded. You submit the brief and see the quote for free; nothing is due until you approve it. After approval, payment is arranged with our team in full and work begins once it clears. A brief you never approve costs you nothing at all.
Claims are assessed by a case handler who did not work on your order, and you receive written reasoning either way. Every scenario, threshold and percentage is set out in our Refund Policy, including a worked example.
How to claim
Contact us via support@getassignment.in with the subject line “Refund request”, or call +91 95096 17330, quoting your order number. You are acknowledged within one hour and receive a decision within 24 hours for standard orders. Approved refunds are released within one working day.
2. On-time delivery, or you are compensated
We deliver by the deadline you set, in your time zone, or we pay for missing it. Across 1,300,000+ delivered orders our on-time rate sits at 98.6%, and the deadline confirmed on your order page is the deadline we work to — not a target we quietly revise later.
What it means precisely
Your delivery window opens when you approve the quote and your brief is complete, and closes at the date and time confirmed on your order page. If clarifying questions go unanswered the clock pauses for the duration of the wait — that is the only circumstance in which the deadline moves without your agreement. We also build in a buffer: internally we target delivery at 90% of the elapsed window, which is why most orders arrive early.
If we are late through our own fault you receive a refund of 15% of the order value for delays up to six hours, 30% for six to twenty-four hours, and 50% for anything beyond that — or a full refund if the delay has rendered the material useless to you.
How to claim
Message us via support@getassignment.in or from your order dashboard within seven days of the missed deadline, quoting your order number. Delivery timestamps are logged automatically, so there is nothing for you to prove. Approved compensation is settled within one working day.
3. Originality, and an originality report every time
Everything we deliver is researched and written from scratch to your brief. We do not resell, recycle or assemble work from a database of previous orders, and what we write for you is never supplied to anyone else.
What it means precisely
Experts work in a monitored environment with revision history retained, so we can demonstrate how a document was built if it is ever questioned. Our contract with every expert requires original composition at every stage — researching, drafting, rewriting and paraphrasing — and a breach ends that expert’s engagement with us immediately.
Every delivery is screened by an independent similarity checker before it reaches you, and anything that trips a threshold goes back to the expert before you see it. Our commitment is unattributed similarity below 10%. The report that arrives with your files shows the overall percentage, a source-by-source breakdown and the matched passages highlighted in context, with correctly cited quotations and the reference list excluded from the score, as they should be. It costs nothing, you do not have to ask for it, and it is regenerated free of charge after every revision so the report you hold always matches the version you have.
How to claim
Within 30 days of delivery, send us a report from your institution or a recognised checker showing a breach of that threshold, or any credible evidence that the work was not composed to your brief by your assigned expert, or that it had been supplied to someone else before you. We rewrite the affected sections free of charge as a priority, and if that does not resolve it you receive a full refund plus the cost of any re-check you paid for.
4. Confidentiality
Nobody at your institution will ever hear from us. We do not ask which university you attend, we do not need your student number, and we never contact an educational establishment about a customer under any circumstances.
What it means precisely
Your surname, email address and contact details are never visible to the expert working on your order — they see the brief and the files, nothing else. Every expert and staff member signs a binding confidentiality agreement before handling a single order. Files are encrypted in transit and at rest, access is logged, and documents submitted to originality checkers are excluded from their public repositories so they cannot surface in a future scan.
Marketing email is opt-in only, and we never publish, quote or display your work as a sample without asking you first. Full detail of how we handle personal data is in our Privacy Policy.
How to claim
You can ask us to delete your order files at any time through support@getassignment.in; we action deletion within seven days and confirm in writing. If you believe confidentiality has been breached, contact us immediately — we will investigate as a priority incident, report back within 72 hours, and refund the order in full if we were at fault.
5. Free revisions within the brief, for 30 days
There is no cap on the number of revisions, no charge for any of them, and no reduction in the attention each one receives — the fifth revision is handled as carefully as the first. The boundary is the brief, not a counter.
What it means precisely
A free revision is any change that brings the material closer to the brief you originally submitted: sharpening an argument, restructuring a section, adjusting the register, adding depth to an analysis, correcting referencing, or responding to tutor feedback that relates to what you asked for. Your original expert handles it wherever possible, so there is no need to explain the context again.
Turnaround is 24 hours for standard orders and 12 hours where your own deadline is close. You keep every version, so you can always go back. Requests that go beyond the original brief — a higher word count, a different research question, a new referencing style, a chapter that was not commissioned — are a new piece of work. Those are quoted separately by our team and you approve the quote before anything starts; you are never billed for scope you did not agree to.
How to claim
Open your order in the dashboard, select “Request revision”, and describe the change in as much or as little detail as you like. Attaching tutor feedback speeds things up considerably. You can also simply reply to your delivery email.
6. Written by a human expert, not generated
Every word we deliver is written by a person — a named subject specialist with a verified degree in your discipline, whose profile, credentials and student rating you can see before you approve the quote. We do not run your brief through an AI writing tool and send you the output.
What it means precisely
Every one of our 3,500+ experts holds a Master’s or doctorate in the field they take work in, verified against the awarding institution. Applicants complete a subject test and a graded trial task, and fewer than one in twelve make it through. We match on discipline, sub-discipline, academic level and referencing convention, and for regulated subjects such as law and nursing we match on jurisdiction and professional framework too.
Our contract with every expert prohibits generating your deliverable with a large-language-model writing tool, and breaching it ends the engagement immediately. Drafting happens in a monitored environment with revision history retained, which is how we can evidence that a document was composed rather than produced in one pass. We are not going to pretend AI detectors are reliable — they are not, and they misfire on human writing routinely — so we do not hide behind a detector score. What we offer instead is the revision history, the expert’s name and credentials, and the remedy below.
How to claim
If the match is wrong — the expert has misread the discipline, or is not working at the right level — tell us within 48 hours of assignment and we reassign at no cost and with no change to your deadline. If you have credible evidence that a delivery was machine-generated rather than written by your expert, raise it within 30 days: we pull the revision history, and where the claim stands up we rewrite the piece free of charge as a priority or refund it in full, your choice.
How to claim
Every guarantee on this page is claimed the same way, through the same people, with the same timescales. There is no separate department, no form buried three clicks deep and no requirement to write a letter.
- Get in touch via support@getassignment.in, quoting your order number and which guarantee you are relying on — or call +91 95096 17330. You can also use the contact form or WhatsApp from any page on this site, or open your order in the dashboard and select the relevant action directly.
- You are acknowledged within one hour with a case reference, and told at that point what — if anything — we need from you.
- A case handler who did not work on your order assesses it. Straightforward claims are resolved within 24 hours; complex ones involving dissertations or multi-part projects within 72.
- You receive the outcome in writing with the reasoning behind it. Approved refunds and compensation are settled within one working day; approved rewrites are started immediately and prioritised.
- If you disagree with the outcome you may escalate once to our Head of Quality, who responds within 48 hours.
These guarantees sit alongside — and never replace — your statutory rights, and should be read together with our Terms of Service and Refund Policy. One thing we will never guarantee is a grade: no honest academic support service can, because nobody outside your marking team decides it. Any service that promises you a 2:1 is telling you something it cannot deliver.